Shipping Policy

Shipping times:

Notice: Due to Covid-19 our shipping times have been delayed and are currently as follows:

 

  •  1-2 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand, and all Europian Union countries
  • 2-6 weeks for delivery to the rest of the world

 

 

 

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.

If order is cancelled within 30 minutes there is a transaction fee of $5 per each order

Please do drop us an email at support@sleepyorb.com as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.

If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at support@sleepyorb.com as a reply to your order confirmation email with the updated details.

Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address. 

 

REFUND POLICY



  • Our policy lasts 30 days. If 30 days have gone by since you purchased your order, unfortunately we can’t offer you a refund or exchange.
  • If the return/exchange does not pass inspection, it will be mailed back to you.
  • Please return the item in the condition it was packaged and sent with original packaging. If there is excessive wrinkling and damage to the bag, the return is subject to DENIAL
  • It may take up to 7 -10 business days for returns to be processed.
  • A restocking fee of 15% will be applied to any international package that gets returned due to rejection, duties & taxes or incorrect address.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 - 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  support@sleepyorb.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you refuse a package, the shipping will not be refunded. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons: 
- Certain items may be on back order 
- Weight restrictions for regular shipping imposed by the post office 
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

Holiday Season

Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer. Thank you.